Customer Care Specialist (Travel Desk) - Bali

Join U & I Holidays, a leading travel and hospitality company in Bali, as our Customer Care Specialist (Travel Desk). In this dynamic role, you will be the first point of contact for our valued guests, ensuring their travel experiences are seamless, memorable, and stress-free. Based in Denpasar, you'll leverage your exceptional communication skills and deep understanding of the travel industry to assist guests with bookings, itineraries, and any travel-related inquiries. This is your chance to make a lasting impression on our guests and contribute to the success of our growing team.

At U & I Holidays, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a Customer Care Specialist, you'll work closely with our sales and operations teams to provide top-notch support. You'll use tools like Salesforce for managing guest interactions and Excel for tracking and analyzing customer data. This role offers a fantastic opportunity to develop your skills in a fast-paced environment and grow within a reputable company.

📋 Tanggung Jawab Pekerjaan

• Handle guest inquiries and provide personalized assistance to ensure a positive travel experience.
• Manage guest bookings, itineraries, and travel documents using Salesforce.
• Coordinate with internal teams to resolve guest issues and ensure smooth travel arrangements.
• Assist in the development and implementation of customer service strategies.
• Track and analyze customer data to identify trends and improve service quality.
• Maintain accurate records of all guest interactions and transactions.
• Provide exceptional customer service by being proactive, responsive, and empathetic.
• Stay updated with industry trends and best practices in customer care and travel services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 2 years of experience in customer service or a similar role in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Proficiency in using Salesforce and Microsoft Office (Excel, Word).
• Knowledge of Indonesian and English languages is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Passion for the travel industry and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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