Customer Success Manager (SaaS HRIS) - Remote

Join our dynamic team as a Customer Success Manager for our cutting-edge SaaS HRIS platform. In this remote role, you'll drive customer satisfaction, retention, and revenue growth by delivering exceptional support and strategic guidance to our clients in Gorontalo and beyond.

TechSolutions Indonesia is a leading provider of innovative HRIS solutions, helping businesses streamline their HR processes and achieve their goals. As a Customer Success Manager, you'll work closely with our clients to ensure they maximize the value of our SaaS HRIS platform, from implementation to ongoing support.

📋 Tanggung Jawab Pekerjaan

• Manage and monitor customer satisfaction, ensuring high retention rates and positive feedback.
• Provide strategic guidance and best practices to clients, helping them optimize their HR processes.
• Collaborate with the sales and support teams to ensure seamless onboarding and implementation of the SaaS HRIS platform.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Conduct regular check-ins and health checks with clients to address their needs and concerns.
• Track and analyze customer success metrics, providing regular reports to the management team.
• Stay up-to-date with industry trends and emerging technologies in the HRIS space.
• Participate in product development discussions, providing valuable insights from the customer perspective.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 5 years of experience in customer success, account management, or a similar role in the HRIS or SaaS industry.
• Proven track record of driving customer satisfaction, retention, and revenue growth.
• Strong understanding of HRIS systems and processes, with experience using platforms like Workday, SAP SuccessFactors, or similar.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Analytical mindset with the ability to track and analyze customer success metrics.
• Fluency in English, both written and spoken, is a plus.
• Certification in customer success or a related field is a plus.

🛠️ Keahlian

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