L1 Application Support

Talent-Tech · 📍 Jakarta Selatan, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 6.000.000 – Rp 7.000.000 per month
Talent-Tech is seeking a dedicated L1 Application Support professional to join our team. In this role, you will be responsible for providing technical support to our clients, ensuring the smooth operation of our applications. This is an excellent opportunity for someone looking to enhance their technical skills and gain valuable experience in the IT industry.

📋 Tanggung Jawab Pekerjaan

Provide first-level technical support to clients, addressing their queries and issues promptly and efficiently.,Monitor and troubleshoot application performance, identifying and resolving any issues that may arise.,Document and maintain comprehensive records of all support activities and incidents.,Collaborate with the development team to implement improvements and updates based on user feedback.,Assist in the testing and deployment of new application features and updates.,Stay updated with the latest industry trends and technologies to ensure the continuous improvement of our support services.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 1 year of experience in a similar role, preferably in the IT industry.,Strong understanding of application support principles and best practices.,Excellent problem-solving and analytical skills.,Proficient in using various technical tools and software relevant to application support.,Strong communication and interpersonal skills to effectively interact with clients and team members.

🛠️ Keahlian

Knowledge of application support tools and software.Understanding of database management and SQL.Experience with cloud-based applications and services.Familiarity with ITIL or similar frameworks for IT service management.Ability to work well under pressure and meet tight deadlines.Strong attention to detail and ability to work independently.
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