Customer Service Representative - Healthcare Finance

Join Cognizant, a global leader in innovative solutions, as a Customer Service Representative specializing in Healthcare Finance. This role offers a unique opportunity to work in a dynamic environment, providing exceptional support to clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. As part of our team, you will be the first point of contact for clients, ensuring their needs are met with efficiency and professionalism. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

In this role, you will handle a variety of tasks, including managing client inquiries, resolving complaints, and providing technical support. You will use tools like Salesforce and Zendesk to streamline your workflow and ensure seamless communication. This position is ideal for someone with a background in customer service or related fields, who is eager to contribute to our mission of delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve client inquiries and complaints related to healthcare finance.
• Provide technical support and guidance to clients using tools like Salesforce and Zendesk.
• Ensure client satisfaction by meeting their needs and exceeding their expectations.
• Build and maintain strong relationships with clients through effective communication.
• Assist in the development and implementation of customer service strategies.
• Monitor and report on customer service metrics and KPIs.
• Stay up-to-date with industry trends and best practices in healthcare finance.
• Contribute to team efforts in achieving departmental and company goals.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Customer Service, Business Administration, or related field.
• Minimum of 2 years of experience in customer service or related roles.
• Proficient in using Salesforce and Zendesk.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of healthcare finance and insurance products is a plus.
• Fluency in English and Bahasa Indonesia.
• Ability to travel to client locations as required.

🛠️ Keahlian

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